We can usually exchange an item for a different size or color.
have to pay for the shipping when we ship your replacement
If you choose to receive a refund, and you received free
shipping, you will be credited for the price of the item less
the shipping for your item. If you paid for shipping, we
will credit your credit card for the full amount that you paid
for the item itself. In other words, you have to pay for
all of the shipping if you return something.
JJ Winters handbags are returnable, but not eligible for a
refund, only for store credit. Custom order JJ Winters
bags are not returnable. Custom orders cannot be cancelled
after they are sent to the factory for production.
To return your item, contact us via email at
We will give you a return address, an RA
shipping instructions. You will have to pay for the
postage to return the item to us, and we recommend that you
insure the item. We are not responsible for return items
lost in the mail.
Feel free to contact us if you have any questions about returns